Resume For Greg Galluzzi

Professional Background

Overview

Greg is currently the owner of Galluzzi Consulting, LLC. He has been working in the market for 45 years with 200 customers across over 300 projects focused on CIS, CRM, CX, ERP, EAM/WAM, OMS, FSM/MWM, AMI/MDM, and many other applications. He worked at TMG Consulting from 1992 until 2024 where he was responsible for conducting Strategic Enterprise Plans, Strategic Solution Roadmaps, Information Technology Plans, Strategic Solution Procurements, Implementation Quality Assurance Oversight, Audits, Readiness Assessments, Research, Pricing Analysis, and Regulatory Testimony & Studies for all types of utilities and all sizes, from the smallest public owned utility to the largest Investor-Owned Utility (IOU). Greg started his career at Accenture in 1980 out of the Phoenix office. He traveled extensively, working primarily for IOU’s who were planning to replace their billing systems with new CIS and WMS applications. He continued working in this area until 1992 when he started his own consulting firm, called TMG Consulting, Inc. based in Austin, Texas. As part of this startup effort Greg focused primarily on smaller municipal owned utilities in the State of Texas. As the years progressed his customers grew to include moderate to large IOU’s and Public Power Utilities working primarily on CIS/ CRM/ ERP/ EAM/ AMI applications. Greg sold his business in 2009 to Five Point Partners where he worked as a Senior Vice President responsible for application plans, solution procurements, and implementation oversight. Greg worked in this capacity for 5 years. Then in 2014 Greg rejoined TMG Consulting offering the same services as in prior years. Today, Greg works with large and small IOU’s, Public Power, Cooperatives, and Municipal Water utilities in many application areas across the U.S. and Canada.

Education & Experience

45 Years of Experience
  • Education and Certifications
  • Credits Various Accenture Courses
  • University of Kansas – Master of Business Administration
  • Fort Hays KS State College – Bachelor of Science in Accounting & Computer Science
  • Key Competencies
  • Planning Workshops
  • Strategy Workshops
  • Design Workshops
  • Assessment Workshops
  • Financial Modeling
  • Audits & Reporting
  • Interviewing Techniques
  • Executive Presentations
  • Large Group Presentations
  • Regulatory Testifying
  • Industry Pricing & Metrics
  • Methodology & Tools

  • Utility Experience
  • Investor-Owned Utilities
  • Municipal Utilities
  • Public Power Utilities
  • Cooperative Utilities
  • Authorities & Counties
  • Non-Regulated Retailers
  • Joint Action Agency
  • Public Power Agency
  • Electric & Gas Service
  • Water & Wastewater Service
  • Solid Waste & Recycling Service
  • Transportation Service
  • Drainage Service
  • Telecom & Broadband Service

Industry Expert

Greg Galluzzi Is A Recognized Utility Industry Expert

1) Engaged by utilities to present the State of the Industry, to industry groups and individual city and investor-owned utilities. Greg has conducted over 100 formal presentations at various conferences and has conducted over 20 organized and accredited half-day events to various associations and joint action agencies. 2) Engaged by utilities, software vendors, solution integrators, and industry analysts to conduct Competitive Assessments and assess the competitive nature of various solutions that are being offered in the market. Greg has conducted 35 competitive assessments. 3) Engaged by utilities to provide Formal Pricing Analysis of project costs against industry metrics, also project data in financial models for project planning purposes, and for use in preparing regulatory testimony. Greg has conducted 15 paid pricing projects for utilities, and numerous free unpaid pricing packages have been provided. 4) Engaged by utilities to perform Audits and Readiness Assessments of inflight implementations and operational assessments of recent product go-lives. In addition, hired to provide expert witness testimony, respond to information requests, and provide rebuttal testimony during regulatory hearings. Greg has conducted 30 legal/audit projects for utilities. 5) Engaged by utilities to plan their Business and Technology Roadmaps at the Enterprise level and/or the individual Solution level. Greg has conducted 60 Strategic Enterprise or IT Plans, and Strategic Solution Roadmaps or Application Plans. 6) Engaged by utilities to conduct Strategic Procurement and Selection of software vendor and solution integrators. Greg has conducted 90 procurement and selection projects. 7) Engaged by utilities to provide Implementation QA Services, Greg has been involved in the oversight of 50 implementations. Experienced with project budgets in the $1 million to $500 million-dollar range and project teams of 5 to 350 persons, Greg has worked with 200 customers: • Over 60 are investor owned, • Another 52 are city-based utilities, • About 25 are county, district or authority based, • About 18 are in Canada, • Specifically, 35 vendors for competitive assessments, and • About 10 are other customer types, e.g., government agencies.

Testimonies, Studies & Presentations

Greg has been involved in the following testimony and studies.

Maritime Electric Testimony to IRAC – Island Regulatory & Appeals Commission 2024 - Galluzzi Provided testimony for Maritime before IRAC to approve funding for the Maritime AMI/CIS project. Testified on the selection process and the reasonableness of the costs, timeline, and risks of the project. The project funding was approved with monitoring and reporting to IRAC by Maritime during the 4-year project. New Mexico Gas Testimony Regarding Rate Case Filing 2024 – Galluzzi Contracted to testify before the Alberta Energy & Utilities Board at some point in the designated future, on behalf of the ATCO OPCO's and the reasonableness of their CIS Costs, the implementation projects begin Jan 1, 2021-2023. Fort Collins versus Open International 2024 - Galluzzi The City of Fort Collins contracted with Open International LLC, for software services, which led to mutual breach of contract claims. A jury found that Open fraudulently induced the City to enter the contract. The City elected to rescind the contract, and the district court held a bench trial on restitution, ordering a judgement of nearly $20 milion against Open. Greg provided expert witness testimony related to the selection and implementation of the Open products at the City. ATCO Group Testify to Alberta Energy & Utilities Board 2021-2023 - Galluzzi Contracted to testify before the Alberta Energy & Utilities Board at some point in the designated future, on behalf of the ATCO OPCO's and the reasonableness of their CIS Costs, the implementation projects begin Jan 1, 2021-2023. SoCal Edison 2021-2022 – Galluzzi/O’Brien For SoCal Edison provided a review of the CIS implementation costs of over $600 million and offered an opinion of reasonableness for the CIS Re-Platforming effort which went live in 2021 for 5.2m Electric Customers. Support testimony 2021 – 2022. WEC 2021 - Galluzzi For WEC conducted a study to review and offer an opinion on the reasonableness of the implementation of the new CIS for 5.1 combination Electric & Gas customers across 10 OPCOS in 2021 over a 10-year period. LADWP Assurance, Audit, & Testimony 2015 – Bauer/Galluzzi The implementation was initiated in June 2010. The system was placed into production in Sept 2013 with warnings from TMG as the QA manager that “project scope, quality, and schedule were all at the lowest possible rating and needed immediate attention.” Others warned of problems. A root cause report was produced in 2014. A lawsuit was filed in March 2015. In Sept 2019 the City dropped their lawsuit. LADWP continues to enhance and operate the system. Northeast Utilities Formulated Testimony 2007 - Galluzzi For NE Utilities contracted in 2007 to provide data regarding the CIS initiative in order to formulate testimony to the regulators in Connecticut, Massachusetts, and New Hampshire where the utility operated its electric distribution segment. Philadelphia Water Utility, City CIS Assessment 2006 - Galluzzi In April 2003 after seeing the City’s decision to start a CIS development project with the software vendor, TMG wrote a letter to the City’s CIO pleading with the City not to pursue custom development of a CIS solution. in June 2003 after spending 3 years and $20 million dollars working with the software vendor to implement a new CIS system the City shutdown the project and continued working on its old legacy system. In January 2006 TMG was hired to review the City’s situation and identify an alternative solution to its legacy system. In late 2006, TMG assisted the City in organizing a short evaluation and contracting with a new software vendor to implement their solution in 9 months for nearly 1/3 the cost with the ability to reuse as much of the old software vendor's work that had been completed and paid for. The system was successfully placed into production. Entergy Testify to Louisiana PSC 2003 – Galluzzi Testified before the Louisiana Public Utility Commission in 2003 regarding the reasonableness of the Entergy Gulf States CIS project implementation costs which ultimately included 5 OPCO's and 5 regulatory jurisdictions. Provided data to support these filings. Sierra Pacific Power Company Consortium Analysis 2002 - Galluzzi Contracted in 2002 to study the benefits of merging PGE and their CIS initiate into the two SPPC OPCO's (Nevada Power and Sierra Power) and their CIS initiative to gain synergies and favor with the regulators. Also during this process, negotiated a 10-year locked in maintenance deal with the software vendor at the corporate level for all SPPC OPCO's. Equitable Resources Project Health Check Audit 2002 – Galluzzi TMG was engaged by EQT in October 2002 to review the project and render an opinion as to the viability of the solution and the ability to achieve a December 2002 go-live date. Hired to sort through problems, define issues, and determine whether completion of the project was feasible. An extensive audit of the project was conducted. TMG estimated the system would not be ready by Dec 2002, and would require one more year, Dec 2003, to implement at a cost of several million more. EQT decided to significantly reduce risk by acquiring the software vendor solution, implementing TMG audit findings, and going live with the system one year later. ATCO Group Testify to Alberta Energy & Utilities Board I-Tek 2001 - Galluzzi In February 2000, the City implemented a CIS which was placed into production and was responsible for producing erroneous bills, impacting the City's revenue stream, and potentially reducing the City's Bond Rating. In June 2001, the Major ordered an independent review of the Troubled System to address billing issues, impact on customers and the potential impact to the City Credit Rating and the cost of Capital. TMG was engaged in September 2001 contracted to study the situation and recommend a course of action to City Hall and the Mayors Office to demonstrate to Bond Holders that the City was correcting the situation and the City Bond Rating would not be reduced. Produced an Assessment & Bond Study in November 2001. Study results indicated the City should address immediate short-term needs by stabilizing and operating the current system through addressing all study recommendations while moving to quickly replace the system with another CIS solution. The City successfully implemented this transition strategy and a new CIS solution. BC Hydro + BC Gas Consortium Analysis 2000 - Galluzzi Contracted in 2000 to study the benefits of merging two separate CIS initiatives in Vancouver related to the BC Gas CIS initiative and the BC Hydro CIS initiative to gain synergies and favor with the regulators. Tacoma QA & Expert Witness Testimony Arbitration Board 1999 - Galluzzi In July 1998 as the QA manager advised the Project Advisory Committee and informed the TPU Board of Directors to terminate the contract with vendor. In late 1999, testified before a three-person arbitration board on behalf of Tacoma Public Utilities and their CIS Project which had been terminated within the first 3 months due to non-performance. Based on this testimony, TPU won several million against under a million paid to the vendor, TPU was awarded dollars for the time and money they had invested and wasted in the vendor product solution. ElectriCities of NC Board Ratification 1998 - Galluzzi Contracted to present and ratify the Common Harris CIS Solution for the 72-member city utilities with the Electricities Board. Subsequent data and presentations were provided and conducted with individual city councils and boards as they bought into the solution.

BOARD & COUNCIL PRESENTATIONS

Greg has conducted over 200 presentations to Executive Steering Committee’s and Subcommittee’s. He has been involved in the following formal presentations and preparation of regulatory materials. 1) Presentations to IOU Boards - Present to Investor Owned Utility Boards and Prepare Materials for Regulatory Bodies Alliant Energy Aquarion Water Company ATCO Group Atlanta Gas Light Company BC Hydro, Canada El Paso Electric Enbridge EPCOR CA EPCOR US Equitable Resources Exelon Eversource Gazifere (Now Enbridge) Georgia Natural Gas Green Mountain Energy Hackensack Water Company Hydro Ottawa KCP&L (Great Plains Energy) Missouri Gas Energy National Fuel National Grid Nevada Power Company Northeast Utilities Ontario Hydro Portland General Electric Puget Sound Energy Questar SaskEnergy SaskPower Southern California Gas Company Southern Union Company Southern Union Gas Texas - New Mexico Power UGI United Illuminating United Water Resources Washington Gas 2) Presentations to City Councils - Present to City Council for Approval & City Rate Increases Albuquerque Anchorage, Alaska Austin, TX Bellevue, WA Brownsville, TX Cleveland, OH Colorado Springs, CO Corpus Christi, TX Denton, TX Denver Water Kansas City, KS BPU Kansas City, MO Killeen, TX Lexington, NC Lincoln, NB Longbeach, CA Longmont, CO Lubbock, TX Mesa, AZ Morganton, NC New Braunfels, TX Owensboro, KY Philadelphia, PA Gas Philadelphia, PA Water Phoenix, Arizona Sacramento, CA San Jose, CA Seattle, WA Spokane, WA Springfield, IL Springfield, MO Virginia Beach, VA West Palm Beach, FL Winnipeg, Manitoba 3) Presentations to PUD’s, Cooperatives, and Authorities - Present to Boards for Approval And Member Rate Increases Benton County, OR Catawba County, NC Chelan County P.U.D., WA Chicopee Electric Light Chugach Electric Cooperative Clark County P.U.D., WA Contra Costa Water District East Bay MUD Fairfax County Water Authority Fort Collins, CO Fort Lauderdale, FL Fort Worth, TX Grant County PUD, WA Greenville Utilities, NC High Point, NC Honolulu Board of Water Supply Intermountain REA Johnson County, KS Wastewater LA County Lee County Electric Cooperative Midwest Energy Inc., KS New Orleans Sewerage & Water Board Omaha Public Power District, NE Orlando Utilities Commission Peoria, Arizona Platte River Power Authority Prince William County Region of Peel, Canada Sacramento Municipal Utility District Sacramento County, CA San Francisco, PUC Santee Cooper, South Carolina Snohomish County PUD Southern Maryland Electric Cooperative Tillamook P.U.D., OR

Industry Experience

Galluzzi Consulting, LLC2025 to Present.Key Contributions:Focusing on Investor and Public Owned utility market facilitating ERP, WMS, CIS, CX, CRM, MDM, MWM & EAM solutions plus cloud, digital, agile, TCO, and other industry-based solutions.
TMG Consulting, Inc. – Partner and SVP2014 - 2024Key Contributions:Focusing on Investor and Public Owned utility market facilitating ERP, WMS, CIS, CxT, CRM, MDM, MWM & EAM solutions plus many cloud, digital, agile, TCO, and other industry-based solutions.
Five Point Partners – Partner and SVP2009 - 2014Key Contributions:Focusing on Investor and Public Owned utility market facilitating ERP, WMS, CIS, CxT, CRM, MDM, MWM & EAM solutions.
TMG Consulting, Inc. – Founder and CEO1991 - 2009Key Contributions:Focusing on Investor and Public Owned utility markets facilitating ERP, WMS, CIS, CRM, CxT, MWM & EAM plus many other city-based solutions.
MICON, Inc. – Partner1987 - 1991Key Contributions:Focused on the Investor-Owned utility market and Information Technology based projects including CIS, CRM, WMS, EAM, ERP, GMS plus many others.
Andersen Consulting - Manager1980 - 1987Key Contributions:Focused on the Regulated Utility Industry, Information Technology and Project Management primary for CIS, WMS, and ERP solutions.

Publications

Greg has published over 100 articles and presentations in his 45-year career. The following highlights these primary sources. American Public Power Magazine, Utility Automation Magazine, Newsletter for Manta CIS, CIS Conference, CSWeek Conference, APPA Joint Action Agency, Midwest Energy Association, Texas Public Power Association, AGA/EEI IT Conference & Exhibition, UMS Pace, Power Value Magazine, Energy Market Magazine, InfoCast Conference, Distributech, SRI Institute, and the NMRC Conference.

RECENT/CURRENT WORK EXPERIENCE

Fort Collins, CO Serving 82,000 electric, water, wastewater, storm drainage, broadband customers Key Contributions: • Provided support for the project team in conducting solution procurement activities which included a solution roadmap, RFP development, vendor response, proposal evaluation, scoping, confirmation, contracting, executive presentations, and award of contract. • Provided QA and project oversight activities during implementation of the utility broadband system for approximately 10,000 customers. Maritime Electric Serving 87,000 electric customers Key Contributions • Providing QA implementation oversight services for a 4-year implementation of several systems including: CIS, CX, DATA, MDM, WMS, MOBILE, and OMS. • Conducted Solution Roadmap activities which included the development of project initiation, current state, target environment, solution options, financial analysis, and development of the solution roadmap. • Provided support for the project team in conducting solution procurement activities which included a solution roadmap, RFP development, vendor response, proposal evaluation, scoping, confirmation, contracting, executive presentations, and award of contract. New Mexico Gas Company Serving 550,000 gas accounts Key Contributions: • Conducted analysis of utility's current CIS environment. • Documented utility's desired Target State for its CIS and related systems for response from software vendor. • Analyzed software vendor scoping response and performed due diligence. • Provided guidance during contract negotiations with software vendor. • Built upgrade blueprint and comprehensive resource plan for utility resources to participate on upgrade project. Salt River Project Serving 1.1 million electric customers Key Contributions • Provided support for the project team that conducted the Solution Roadmap activities which included project initiation, current state, target environment, solution options, financial analysis, and development of the solution roadmap. Eversource Energy Serving 1,750,000 electric and gas customers Key Contributions: • Provided a CIS Software Vendor pricing, bill of material, and contract package redline, negotiation, finalization, and delivery. • Conducted a CIS Solution Integrator procurement complete with contract negotiations and detailed statement of work aligned with the software and platform. • Provided final industry pricing metrics for all solution components. • Coordinated hand-off to the implementation team to execute project initiation activities. Southern California Edison Serving 5.1 million electric accounts Key Contributions: • Reviewed activities, schedule, and costs of SCE's almost four-year CIS replacement project upon being contracted to do so by the utility. • Analyzed spending across different cost categories and compared those costs to the historical project cost information in TMG's InSight™ Database. • Drafted written testimony on behalf of the utility to be presented to the California Public Utilities Commission (CPUC) as part of SCE's mid-2021 rate case filing on the reasonableness of the project's cost and the prudency of the actions taken by SCE as part of the project. • Prepared for oral testimony on the findings of TMG's analysis of the CIS replacement project costs as being reasonable prior to rate case settlement. WEC Serving 5.2 million electric and gas Customers, 8 OPCOs • Provided information gathering form to WEC for input of project data across all OPCO’s regarding their costs of implementing OPEN-C. Conducted pricing analysis and applied industry metrics. Generated report and provided results to WEC. Eversource Energy (Gas Company of Massachusetts) Serving 330,000 electric customers Key Contributions: • Provided a rapid CIS Software Vendor pricing, bill of material, and contract package redline, negotiation, finalization, and delivery. • Conducted a rapid CIS Solution Integrator procurement complete with contract negotiations and detailed statement of work aligned with the software and platform. • Provided final industry pricing metrics for all solution components. • Coordinated hand-off to the implementation team to execute project initiation activities. National Grid Serving 7.2 million electric and natural gas customers Key Contributions: • Provided an application plan and business case to consolidate multiple billing systems to a single CIS provider. • Assisting with a procurement process for a new CIS solution operated in the cloud and integrated to Salesforce, and has done extensive work developing the financial model, updates to the business case, and the entire solution roadmap. • Positioning to provide implementation oversight services. ATCO Group Serving 1.8 million natural gas, electric, and retail customers Key Contributions: • Testified before the Calgary Energy Board regarding the costs incurred by the utility to implement and operate their new CIS solution. • Conducted an alternative assessment regarding implementation options, assisted with development of the business case, and led their cloud-based CCS procurement effort to select an SI for their OPCO’s. • Developed a digital solution roadmap and business case for replacement, and an analysis of default supply provider outsourced solutions. • Responsible for development of their entire solution roadmap including their CIS, and all aspects of their Default Supply Provider outsourced solution (BPO and ITO). • Positioned to present testimony, respond to information requests, and provide rebuttal testimony, before the Alberta Utilities Commission (AUC), Yukon Utilities Board (YUB), and the Northwest Territories Public Utilities Board (PUB). • Conducted a study of the Octopus Energy success story for the retail OPCO. AES Corporation Serving 2.6 million electric customers across three operating companies, two in the US and one in El Salvador Key Contributions: • Developed a digital solution roadmap and business case to justify replacement. • Systems included: CIS, MDM, CRM, and FSM. • Conducted a procurement selecting a Software Solution and a System Integrator to implement the solution. • This is a digital solution with salesforce, velocity, cloud, Uplight and a hybrid agile implementation. • Positioning to provide Oversight during the implementation. EPCOR Canada Serving 700,000 electric, natural gas, water, wastewater, solid waste, and drainage customers Key Contributions: • Developed a business case which assessed alternatives regarding the existing CIS and what the utility should do to accommodate new products and services within its Alberta and Ontario markets. • Completed contract negotiations with Utegration to implement the SAP CR&B solution. • Supported communications with EPCOR CA with their Nov 2020 project go-live and EPCOR US and their Jan 2021 project kickoff. EPCOR Water USA Serving 175,000 water, wastewater, and natural gas customers Key Contributions: • Developed a digital solution roadmap and business case which assessed alternatives regarding either retaining the Vertex status quo, or replacing with the EPCOR Canada SAP solution, or replacing with the new VertexOne SAP solution. • Responsible for assembling the solution roadmap including core CIS, Customer Channels, and extended or edge systems, GIS, OMS, WMS, MWM and MDM. • Negotiated contracts for the VertexOne Essentials Modernization solution with final approval in November 2020. • Conducted a Contact Center assessment to assist EPCOR with analyzing options regarding the buildout of their own 44 seat virtual or physical contact center in New Mexico or to retain their current outsourced contact center to support a pending acquisition of a New Mexico utility. • Managed the development of Process Workflows for their MWM and their CxT or Customer Communication Channels, and how current workflows would be accommodated by the VertexOne Essentials Modernized solution and specifically by the VertexOne VxField and Customer Advantage / Communication Advantage software. • Supported the assessment of the New Premise process and identification and development of a standard operating process across offices.

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